Genesys: Opportunity Based Marketing


Genesys needed to rethink the way they targeted high-end, high value accounts and decision-makers. MOI’s response was a precision-targeted, insight-led campaign that created its own opportunities and exploited them to the client’s full advantage. The campaign took Account Based Marketing to pioneering new levels until it deserved a new and more accurate acronym: OBM. Opportunity Based Marketing.

The Context

The ultimate aim was to create a laser-targeted 1-to-1 Account Based Marketing programme that identified and converted prospects who were not only the most valuable, but who were actively looking to buy.

The Challenge

Although analysts rate their targets’ customer experience platform as no.1 in the world, Genesys was facing 3 major challenges. Firstly, the strength of competition from their target’s existing incumbents. Secondly, they were lacking real insight into decision-makers or understanding of who they were. Finally, they needed to establish a way to get a “foot in the door” with new prospect organisations

The Solution

MOI’s response to the challenge was to create a programme, initially content-led, to stimulate awareness and drive engagement. It was designed to create and maximise opportunity but analysing every interaction and nurturing each lead on an ever more bespoke journey to conversion.

The Results

Engagement with priority contacts
$54 million
Pipeline delivered

The campaign delivered $54 million pipeline from a target of $14million.
66% of article views led to connections with influencers and decision makers and we achieved 74% engagement with priority contacts.
Efficiency and scalability improvements mean ABM now gets 30% share of the EMEA marketing spend – previously 0%.


ABM is nothing new but with MOI it is. Their "5 stages to success” strategic framework has brought a fresh, scalable approach, which is really starting to drive results. It’s great to work with an agency that is hot on strategy & planning, challenges me, is constantly thinking ‘what else’ and ultimately gets the job done.
Jennifer Campbell, Marketing Director, UK&I, Genesys